My focus is managing interactions and the committments that come out of them. Whether they be an e-mail, a document, or a call. Its the latter that I want to ask everyone about. How od you manage calls? Right now, I'm taking call notes in, you guessed it, the Notes section. However, there are a number of other items that originate interactions that are similar to calls. For example, I record specific conference calls and those recordings (I store them as documents) are to be linked into the Call notes.
How do you handle these things?