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How are you accomplishing call tracking


  My focus is managing interactions and the committments that come out of them.  Whether they be an e-mail, a document, or a call.  Its the latter that I want to ask everyone about.  How od you manage calls?  Right now, I'm taking call notes in,  you guessed it, the Notes section.  However, there are a number of other items that originate interactions that are similar to calls.  For example, I record specific conference calls and those recordings (I store them as documents) are to be linked into the Call notes. 

How do you handle these things?

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